CUSTOMER CARE

RETURNS & EXCHANGES

Eligible items may be exchanged or returned for store credit within 30 days of delivery. Items must be new, unused, and returned with original tags when supplied.

Start a Return or Exchange
30 daysRequest an eligible return or exchange within 30 days of delivery.
New conditionItems must be unworn, unwashed, unused, and returned with original tags when supplied.
Exchange or creditApproved returns are handled as an exchange or store credit.
Defects: 3 daysReport damaged, defective, or incorrect items within three days of delivery.
Eligibility and item condition

Eligible items may be exchanged or returned for store credit when the request is made within 30 days of delivery and the item is returned in brand-new condition.

Apparel and headwear must be unworn, unwashed, unaltered, free from odors, hair, stains, or signs of use, with original tags attached when supplied. Gear and accessories must be unused and in original condition.

Return and exchange shipping

Returns are handled by mail after prior authorization. Customers pay return postage for sizing, color preference, change-of-mind, or other customer-choice requests. There is no restocking fee.

After an approved return is received and inspected, an exchange, store credit, or any specifically authorized refund will be processed within 7 days. For approved exchanges, the replacement will be shipped at no additional standard-shipping cost.

Damaged, defective, or incorrect orders

Submit a request within three days of delivery. Approved replacement and required return postage will be covered by Watch 6 Supply Co. Photographs may be requested before a replacement is approved.

Items that are not eligible

Returns may be declined for signs of wear, washing, alteration, improper care, misuse, accidental damage, normal wear and tear, or customer-caused damage.