CUSTOMER CARE

SHIPPING INFORMATION

Most items are produced after purchase. Production time and carrier transit time are separate, and tracking is sent when it becomes available.

01

Production

Most Watch 6 items are made after the order is placed. Standard production typically takes 2–5 business days.

02

Carrier transit

Transit begins after production is complete. Available methods, costs, and estimated transit times appear at checkout.

03

Tracking

Tracking is emailed when it becomes available. Carrier activity may take time to appear after a label is created.

Production time versus delivery time

Production and carrier transit are separate. A delivery estimate begins after the order has been produced and transferred to the carrier. Checkout estimates are not guaranteed arrival dates.

Tracking and separate packages

Items in one order may be produced or fulfilled separately. They may arrive in multiple packages, each with its own tracking information.

Address changes and delivery questions

Review the shipping address before checkout. Contact us as quickly as possible if a correction is needed, but changes cannot be guaranteed after production or fulfillment begins.

Contact customer care and include the order number and email used at checkout.